Frequently Asked Questions

Answers to common questions about SheSelects Atelier bags, shipping, returns and wedding orders.

What does SheSelects Atelier sell?

SheSelects Atelier offers a curated selection of women’s bags and accessories, including shoulder bags, crossbody bags, tote bags, hobo bags, woven and straw styles, evening bags, and wedding and bridesmaid bags.

Do you offer bags for weddings and bridesmaids?

Yes. Our Wedding & Bridesmaid Bags collection includes clutches, handbags and giftable styles selected for weddings, bridal parties, bridesmaids and special celebrations.

Can I place a bulk order for bridesmaid gifts or a bridal party?

Yes. We welcome bulk orders and can help with larger quantities for bridesmaid gifts, bridal parties and wedding events. Contact us before ordering if you need help with quantities or product availability.

Do you ship worldwide?

Yes. SheSelects Atelier offers free worldwide shipping to destinations currently supported by our store.

How long does shipping take?

Most orders are shipped within 1–3 business days. After shipment, we aim for most deliveries to arrive within 10 business days. Actual delivery times can vary by destination, carrier and local conditions.

Will I receive tracking?

Yes. When tracking is available, tracking details are sent by email after your order ships.

Will I be charged customs or import fees?

Customers are not charged customs or import fees for SheSelects Atelier deliveries, according to our current store terms.

What is your return policy?

Returns can be requested within 30 days of receiving your order. Items must be in the same condition as received, unworn or unused, with tags and original packaging, and proof of purchase is required. Contact us before sending a return.

How are approved refunds issued?

Approved refunds are issued to the original payment method. We process approved refunds within 10 business days after the returned item is received and inspected; your bank or card provider may need additional time to post the refund.

Can I exchange an item?

Yes. Contact us about the exchange you need. In some cases, the fastest option is to return the original item and place a new order for the replacement.

Are all bags made from the same material?

No. Materials vary by product. Depending on the style, our assortment can include vegan leather, woven and straw-look materials, satin, velvet, acrylic and other materials. Check each product page for the specific material and construction details.

How can I contact SheSelects Atelier?

You can reach our support team through the Contact page or by email. We aim to reply within one business day, Monday through Friday.